FAQ

Available methods may include bank transfer, Wise, PayPal Friends & Family, or Western Union depending on your country and order details. Please confirm the current method with us before sending payment.

Yes. QC preparation starts after the order and payment are verified. We will confirm the order details with you before payment.

If a note is required, use your WhatsApp number, name, or order reference so we can match the payment quickly. Do not add unnecessary product descriptions unless we ask for them.

QC photos or videos are normally prepared within 1-5 business days after payment verification. Timing can vary by model, factory schedule, and current order volume.

We check the visible exterior, selected model details, basic function, and timing condition where applicable. QC media is sent so you can review the item before shipment.

Yes. Please ask before approving shipment. Once the order is dispatched, changes or extra checks are no longer practical.

Shipping routes depend on the destination and order type. Common options may include postal express routes, Yanwen/SF-style routes, or premium carriers such as FedEx/UPS when available. Premium carriers may cost extra.

Most orders arrive in about 10-20 business days after dispatch. Some countries, remote areas, customs checks, or special routes may take 20-30 business days or longer.

Tracking usually appears within 1-3 days after dispatch. If tracking does not update after several days, contact us with your order details and tracking number.

Please send the full recipient name, phone number, street address, city, state or province, postal code, and country. Double-check every field before shipment.

Contact us with the tracking number. We will check with the carrier or shipping agent and provide the available solution after the status is confirmed.

Send clear photos and a short video within 24 hours of delivery so we can verify the issue. Keep the packaging until the case is reviewed.

No. Please avoid swimming, showering, sauna use, or hot water exposure unless we have confirmed a specific water-resistance test in writing for your order.

Standard shipping may include the item only. Premium box, papers, or extra packaging may increase cost and shipping weight, so please confirm before payment if you need them.

Address changes are only possible before dispatch. Once tracking is issued, changes depend on the carrier and may not be available.